This is a guest post from Alison Brattle, Marketing Manager at AchieveGlobal. Customer service is an increasingly difficult job: consumers expect prompt service and a timely resolution to their problem—and they do not like delays. Most of all, customers hate being put on hold; unfortunately, however, it’s a situation that’s largely unavoidable. Learning how to[…]
Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 1 Over the course of the last year, I’ve written a few times about the opportunity thatproactive customer service offers. However, on review, the articles have only offered a partial view of the opportunity, the business case, the impact on customer experience[…]
Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 2 Previously in Why Relying Only On Reactive Customer Service Is No Longer Good Enough , the first in a series of three articles on proactive customer service, we looked at establishing the business case for proactive customer service. In this, the[…]
Adrian’s insight was invaluable and he was a most engaging speaker. All who attended learnt much about what customer service really means and that it is not really that hard; just have to do it – every time.
Adrian has a remarkable knack of rapidly understanding the heart of an issue and expressing it in a single pithy sentence. Time and again this helped us make difficult business decisions. I heartily recommend Adrian.
Adrian is insightful, challenging and a pleasure to work with. He has an excellent understanding of what drives great client experience and is a powerful communicator.
Until you work with Adrian, you won’t know how much value he can add to your business. He showed me several tools and ideas that I use every day. Not ‘pie in the sky’ theories but practical tools that reduce my costs and increase my profits.
Your session was simply outstanding, it was a real pleasure to meet you and hear your insights.
Adrian is one of the most strategic thinking people that I know. Whilst he can do ‘the detail’, his natural inclination and real value add is to take clients beyond the present and stretch conversations to include what may lie beyond the immediate horizon. He thinks laterally and draws on a wealth of concepts. If[…]
Adrian is an essential part of our strategic management. He has listened, guided and empowered us at every stage of our development.