How To Avoid Damaging The Customer Experience During Hold Time

This is a guest post from Alison Brattle, Marketing Manager at AchieveGlobal. Customer service is an increasingly difficult job: consumers expect prompt service and a timely resolution to their problem—and they do not like delays. Most of all, customers hate being put on hold; unfortunately, however, it’s a situation that’s largely unavoidable. Learning how to[…]

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