This is a guest post from Alison Brattle, Marketing Manager at AchieveGlobal. Customer service is an increasingly difficult job: consumers expect prompt service and a timely resolution to their problem—and they do not like delays. Most of all, customers hate being put on hold; unfortunately, however, it’s a situation that’s largely unavoidable. Learning how to[…]
Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 1 Over the course of the last year, I’ve written a few times about the opportunity thatproactive customer service offers. However, on review, the articles have only offered a partial view of the opportunity, the business case, the impact on customer experience[…]
Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 2 Previously in Why Relying Only On Reactive Customer Service Is No Longer Good Enough , the first in a series of three articles on proactive customer service, we looked at establishing the business case for proactive customer service. In this, the[…]
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